1. Can we distribute your products?
Yes, you are warmly welcomed to become our authorized outdoor products distributor. We offer favorable policies, competitive bulk prices and professional after-sales support.
2. What's your warranty policy?
---We provide a 12-month warranty for all outdoor products. For factory-caused quality defects within this period, we offer free replacement or repair services.
3. Why choose you?
---We are a professional outdoor products manufacturer established in 2019, with low MOQ of 100 units and in-stock delivery within 7-15 working days.
4. Can I get a sample?
---Sure. Existing samples are free; custom samples need a small fee (refundable when order meets the requirement). Samples are shipped via FEDEX/UPS/DHL, taking 3-5 days.
5. How long is the sample lead time?
---Existing samples: 1-2 working days; custom samples: 7-15 working days (depends on design complexity).
6. Which payment methods do you accept?
---We support MIC online payment (safe for buyers) and T/T for bulk orders, with negotiable terms.
7. When could I get the quotation?
---We quote within 1 hour after your inquiry; urgent requests will be prioritized.
8. Can I customize the color and logo of the product?
---Yes. Provide your Pantone color and logo file (AI/PSD/PDF), we will make samples before mass production.
9. How are the products packaged?
---We use 5-layer export cartons. We can print shipping marks, barcodes or logos as you require (provide your file).
10. Do you have any certificates?
Yes. Our factory holds BSCI certification, and our outdoor products comply with relevant international safety standards
